Agent platform
FellowDesk
AI agents for email, chat and calls: they classify requests, prepare replies and handle routine work. Your team reviews and approves.
Explore FellowDeskWe don't replace your people. We make them stronger.
FelloWorks builds teams of AI agents that handle emails, reply to customers and take over routine work. Your team stays in control — and keeps its head clear for what matters.
Our products
Three products,
one platform.
Different tasks, the same intelligence. Every FelloWorks product shares one AI foundation — what one agent learns, all of them can use.
Team messenger
FullTime
The team messenger with AI on board: conversations, tasks and agents in one app. Mobile on iOS and Android — agents can also be controlled via Slack or WhatsApp.
Explore FullTimePartner solution
White-Label
Your brand, our platform. A fully branded installation for partners and software companies, ready to launch in days.
Request White-LabelShared foundation
One platform, your control.
Every product runs on the same foundation — operated in Germany, controlled by your team.
- GDPR-compliant
- Hosting in Frankfurt
- Human-in-the-loop
- Strict data separation
The platform
Under the hood:
four building blocks.
Every FelloWorks product runs on the same architecture. Four building blocks make sure agents understand, know your business, see live data — and can be adapted without developers.
Orchestration
Agent Orchestrator
Agents work in roles: one reads and understands, one fetches data, one writes the reply.
Company knowledge
Knowledge Fabric
Every agent knows the customer history, your products and your rules — no empty phrases.
Real-time data
Live Data Layer
Agents see current orders and stock levels — not yesterday's export.
Toolkit
Agent Studio
Set up new agents without developers: prompt, tools, escalation rules.
How it works
Agents that connect your systems.
FelloWorks agents understand requests, act across your systems and keep everything in sync: every channel connected, every system up to date.
Your start
From the first channel to all your communication.
No months-long rollout: you start with a single channel, see real results — and only expand once it has proven itself.
- Prove
One channel, real results in days.
We connect a single channel — for example a shop's inbox. You see real reply drafts in days, not months.
- Scale
More channels, shops and languages.
You expand step by step. The agents share their context — every new case is solved better than the last.
- Transform
Routine runs, your team steers.
AI agents take over the routine across all your communication — your team sets the direction instead of working through the backlog.
From practice
How it works in practice:
KennzeichenMax.
Not a demo scenario, but day-to-day business: a German B2B shop for vehicle licence plates, four brands, thousands of emails.
KennzeichenMax
B2B trade in vehicle licence plates · Germany
- 4 brands
- Thousands of emails
- Live in production
FellowDesk reads every incoming email, recognises the request and prepares a reply based on the real order history. Complex cases go to a human with full context — nothing leaves the house without approval.
- Email comes in
- Draft from the order history
- Approval or escalation
The result
Share of emails that require manual handling:
Before 62 %
With FellowDesk 17 %
Measured in live operation at KennzeichenMax.
Live
in production, with real customer data instead of a demo
2 days
from zero to your own White-Label platform
EU
hosted in Germany, GDPR-compliant — your data stays here
Works with the systems you already use
- JTL JTL
- Shopware Shopware
- Odoo
- Shopify Shopify
- WordPress WordPress
- SAP
Chat widget
Embeddable chat widget for your website
One code snippet is enough: the assistant runs on your existing site — be it WordPress, a shop system or a custom build. Every conversation lands directly in FellowDesk.